News Update

To Tim Tebow

Hi Tim,

Enjoyed your book “Through My Eyes” and admire the evangelical zeal of you & your wonderful family very much! However there is one thing I’d like to discuss with you. I read in the book that you often say when witnessing “Take Jesus into your heart.” While this sounds nice its not going to get anyone to heaven. Its basically a misquote of Revelation 3:20. There is only one way as you know to get to heaven and that’s through the blood of Jesus.  No matter what religion you are you can be ASSURED of going to heaven if you’ll just stop and pray the following to God and mean it.

-Christ died for all of my sins past, present and future and paid for them with His blood (John 3:16)
-good works won’t get me there (Ephesians 2:8-9)
-now that I’m saved I can never lose my salvation (John 10:28-29)

Also I notice that in your book you quote the NASB version of the Bible. In the KJV all except five verses have been proven to be original scripture. We know that God’s words have infinitely more power than ours. The KJV is God’s Word. The NASB and others is man’s words.

Humbly submitted,
Bill Hoidas

News Update

chargeback time frames

Chargeback time frames available to card issuers are generally limited to 120 days. The tricky part is that depending on the dispute category, the starting point of the 120 days measurement can vary. For example; if the dispute is over an unauthorized transaction, the 120 is measured from the date of the transaction, if the dispute is over merchandise that wasn’t received, then the time frame is measured from the date of last promised delivery date, if the dispute is over merchandise that was received defective, the measurement starts from the date the merchandise was received, and extension may be available in this case as long there was ongoing negotiations with the merchant, but some limitations apply to this extension. There are other features that play a great difference when determining the actual time-frames case-by-case. The bottom line is that it’s a minimum of 120 days, and in some rare cases you can make a chargeback years after the transaction date.

One other point, the time-frame above are for Visa & MC. However, Amex & Discover easily allow 6 months for any chargebacks, and make it very difficult to the cardholder when disputed after 6 months.

The cardholders bank can file a retrieval or chargeback to a merchant. The merchant is given notice and then the reply is sent back to the cardholders bank for review. The cardholders bank has 30 days to review and file if they wish to continue the case. If a merchant hears nothing further from us within 45 days from their reply, then the case, in 99% of the cases, has been dropped. We are not given any notice if the cardholders bank drops the case. We just get no further communication from them. If they wish to continue the case within 45 days, they send us the next level dispute back to us and we send the notice to the merchant. The merchant then has a chance to reply again and dispute the new level case. This can continue till the Arbitration level where both sides responses are sent to Visa/MC for their ruling and then the case is closed and finalized and we will notify you at that level, of the ruling due to the fact that we get a ruling. Only at the Arbitration level do we get a ruling thou. The merchant can always email our group or call about day 45 if they wish to check on a particular cases outcome.

As far as the dreaded chargeback ratios Risk departments will monitor cb ratio’s of over 1% and credit return ratio’s of over 5%. Depending on the business type they may move those percentages up a bit.


News Update

to get card issuing bank info USA & Foreign cards

VISA Merchant Verification Service – 800-847-2750 – AUTOMATED

Option 1, Address Verification: enter in the numeric portion of the street address and zip code and credit card number and it will tell you if there is a match.

Option 2, Issuing Bank Phone Numbers: enter the credit card number and it will provide you with the 800# for Issuing bank, and you can call and verify the name on the account.

VISA INTERNATIONAL Address Verification – 800-228-1122

Master Card Assist – 800-622-7747 (to acquire Issuing bank phone number)
Provides you with phone number for bin range, Press 2 if you are a merchant. Press 1 for English, (then) Press 2 for a merchant.

Discover Address Verification – 800-347-7988 – AUTOMATED
(You will need your Merchant Number).
It only verifies a card member’s address. It does not provide any other information.

American Express Address Verifications – 800-528-2121
Option 3 allows you to verify name and address.

International Credit Card Verification – International Telex Verification

To use it, call the normal card authorization phone number (800) 228-1122 and hold for an agent.

Don’t press ANY selection for a destination or you will get trapped and eventually dumped. Just wait. I waited nearly three minutes. Your mileage may vary.

Once an agent comes on, state that you have an International Address to Verify.

The agent will request cardholder information and will ask for the address you have. They will also ask for your merchant number.

If the Issuing Bank is available at the time of the call, the Issuing Bank will be contacted by a telex operator.

If the Issuing Bank is NOT available or cannot be reached via phone, the telex operator will take down all appropriate information & contact the merchant/representative once the Issuing Bank has responded to the inquiry.

News Update

Another Happy Customer!

THANK YOU THANK YOU FOR ALWAYS BEING THERE!! Element took me right to their website and we reversed the transaction!! I can do that on my own in the future!!

You have no idea what it means to know you are there. My bank has been hounding me to give them another chance—this just reminded me again why I have my business with you!! My answer to them….NO WAY!!!

Have a great weekend!!

Lori

Lori Wolff
Vice President – Controller

Fluid Power Engineering Company, Inc.

110 Gordon Street | Elk Grove Village, IL 60007-1120
Phone: 847-364-7455 Ext. 215 | Fax: 847-364-7797

www.fluidpowerengineering.com

FPE | Providing solutions for over 45 years.

fpe-direct.com