As you know in the last few years some card issuing banks have begun rejecting legitimate chargeback replies even though merchants are filling the replies out in great detail proving the original charge is legitimate and the chargeback complaint should be removed and decided in favor of the merchant (you). It has gotten so bad that on some of the chargebacks a 5 year old child could see that the cardholder is simply trying to steal merchandise and\/or services from the merchant (you!).<\/p>\n
Since MC\/Visa\/Discover\/Amex remain sitting on their hands about this growing problem it\u2019s time for us to fight back any way we can!<\/p>\n
Starting immediately I am advising all merchants to put the below wording in your replies to chargebacks. I wouldn\u2019t put it in a retrieval request as that is usually a sign that the card issuer is honest and any decent reply from the merchant will satisfy the inquiry. Put it right at the top of your reply-don\u2019t be shy. And don\u2019t worry about being \u201cnice!\u201d The card issuers aren\u2019t being nice to you so until we can get the government to force MC\/Visa\/Discover\/Amex to rewrite their unfair antiquated chargeback policies and procedures let\u2019s do everything we can.<\/p>\n
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Wording to insert in Chargeback reply<\/strong><\/p>\n <\/p>\n