{"id":965,"date":"2026-06-08T15:02:56","date_gmt":"2026-06-08T20:02:56","guid":{"rendered":"https:\/\/www.paymentconsulting.net\/Blog\/wordpress\/?p=965"},"modified":"2026-06-08T15:02:56","modified_gmt":"2026-06-08T20:02:56","slug":"findustry-ai-takes-aim-at-chargebacks","status":"publish","type":"post","link":"https:\/\/www.paymentconsulting.net\/Blog\/wordpress\/?p=965","title":{"rendered":"Findustry AI Takes Aim at Chargebacks"},"content":{"rendered":"
\n
\n

<\/i>Kevin Woodward<\/a><\/span>\u00a0<\/i>June 8, 2026<\/span>\u00a0<\/i>Acquiring<\/a>,\u00a0Competitive Strategies<\/a>,\u00a0E-Commerce<\/a>,\u00a0Featured<\/a>,\u00a0Fraud & Security<\/a>,\u00a0Mobile Commerce<\/a>,\u00a0Transaction Processing<\/a><\/span><\/p>\n

<\/div>\n
\n

A perpetual bane of payments, chargebacks create issues for merchants and their payment providers. Now, Findustry AI Inc. hopes its new artificial intelligence-enabled Chargeback Agent product will help ease the work of complying with card-brand dispute processes.<\/p>\n

Led by Jonathan Razi, who sold\u00a0CardX<\/a><\/strong>, a surcharging-services provider, to\u00a0Stax<\/strong><\/a>\u00a0in 2021, Findustry AI is pitching Chargeback Agent as intelligent enough to\u00a0\u00a0automatically resolve most chargebacks.<\/p>\n

\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n<\/div>\n

\u201cThe pain of\u00a0chargebacks<\/strong><\/a>\u00a0is going up,\u201d Razi tells\u00a0Digital Transactions News<\/em>. \u201cThere\u2019s more card-not-present volume than before,\u201d he says in explaining why this is an opportune time to combine artificial intelligence with the dispute-resolution process. Issuing banks also are making it easier for cardholders to initiate a dispute, and the card networks, specifically\u00a0Mastercard Inc.<\/strong><\/a>\u00a0and\u00a0Visa Inc.<\/strong><\/a>, have updated programs for handling disputes, with an emphasis on the acquiring role in monitoring them.<\/p>\n

\n
\"\"
A screenshot from Findustry AI displays what a merchant sees in the Chargeback Agent portal.<\/em><\/figcaption><\/figure>\n<\/div>\n

Findustry AI\u2019s services are available via\u00a0payment facilitators<\/strong><\/a>\u00a0and acquirers, Razi says.\u00a0Kurv<\/strong><\/a>\u00a0is a client, as is payfac Allpaid.<\/p>\n

On the merchant side, large merchants often have teams of employees managing disputes, but smaller ones do not, Razi says. Chargeback Agent is for merchants of all sizes, he says, but may benefit smaller ones the most. \u201cOften they are not even responding to disputes by deadline,\u201d Razi says. Small businesses are drawn in multiple operational directions daily, and payments is just one piece of their oversight duties.<\/p>\n

\u201cThe benefits are [that Chargeback Agent] has the intelligence to match the evidence to the card-network rules,\u201d he says. Chargeback Agent, the first of other expected AI-enabled services from Findustry AI, is built on so-called foundation models of\u00a0AI engines<\/strong><\/a>\u00a0and then tweaked for the payments space. \u201cYou have to build all the payment workflow and the proprietary data that makes it even more accurate and high performing,\u201d Razi says.<\/p>\n

Because AI services are known to have varying capabilities, Findustry AI accesses multiple ones as warranted. \u201cIn a workflow we make multiple calls to multiple models,\u201d Razi says. Each model is good at different aspects and Findustry AI has mapped out these differences.<\/p>\n

\n
\"\"<\/figure>\n<\/div>\n

Once a merchant is alerted to a new dispute, staff enter the Findustry AI portal, which can be built into an acquirer\u2019s portal, and view it. Chargeback Agent collects the evidence from the merchant, and, because the AI service has been trained on the card-network dispute rules, it knows the specific evidence to collect for each reason code, eliminating the manual-review step. Findustry AI uses APIs, a programming code to enable disparate platforms to exchange data, to supply transaction data to Chargeback Agent.<\/p>\n

From there, the agent drafts a response letter using text that has been proven to produce favorable outcomes. Merchants can review, edit, or approve the response with one click. Submitting the response is the third step. Findustry AI says every human-made edit to all the responses is fed back into the AI engine so it can learn.<\/p>\n

Merchants can customize how much autonomy they want to give Chargeback Agent, Razi says. For example, a merchant can designate Chargeback Agent to handle all elements of disputes of less than $300, but require a human review for those of more value.<\/p>\n<\/div>\n

Share<\/span><\/p>\n